Lower House Garden and Accommodation is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By contacting us, using our services or visiting our website www.lowerhousegardenhay.co.uk you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Information we collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you use our website, subscribe to our service, participate in social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and any special information you, or we, deem pertinent to your enquiry or use of our services.
Information we receive from other sources
We may receive information about you from third parties such as online travel agents (we currently use www.canopyandstars.co.uk ) or booking engines. When that data is collected from you by them, you should be informed by those third parties at that stage that your data will be shared with us, and may be shared internally by us, and that you may be contacted by us in relation to your use of our services. Please contact the third parties directly for details of their Privacy Policies.
We may currently, or in the future, also work with other third parties, such as, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and may receive information about you from them.
Website and Cookies
Social media platforms
Lower House uses several social media platforms (currently Facebook and Instagram) to update, market, and engage with online audiences about our services and general information we deem to be of interest. Communication, engagement and actions taken through external social media platforms that our website and it’s staff participate on, are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us directly via phone or email or some other means.
Lower House may share social media content of third parties it deems of interest or relevant to our services. Before opening any third party social media, users are advised to use their discretion and do so at their own risk.
Please see individual social media platforms for their privacy policies.
Disclosure of your information
We use accommodation agents to promote our business. We currently use Canopy and Stars, who promote our property on our behalf, take payment from guests for any bookings made via their websites, and contact guests with information about their visit to our property. Canopy and Stars pass basic personal information and contact details to us, such as guest name, town, phone, email address, reason for visit, and any special information related to the booking, so that we may effectively liaise with guests regarding their stay at our property. We will only keep data passed to us from accommodation agents for as long as it is deemed necessary or useful for the use of our services. We will never send unsolicited marketing correspondence.
Our accommodation agents process payments for bookings made via their websites. We never receive the financial or payment details of guests from our accommodation agents.
For direct bookings from guests via phone or email, guests are asked to pay via cheque or transfer funds securely via their personal online banking service. All banks will have a privacy and security policy. Please contact your bank directly for details of their privacy and security policies.
Where we store your personal data
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us on firstname.lastname@example.org or 01497 820 773.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.